For orders within the United States, transit time is about 5-7 business days after carrier pickup. International orders can take anywhere from 2-4 weeks to arrive depending on the country. Please note that these are just estimates and there may be unforeseen delays with our carriers that could extend the general timeline.
International Shipping
Order Above $150, We typically ship international orders via DHL. When an order arrives to your country, DHL transfers the order to your local postal provider for them to do the final delivery. When your DHL tracking reflects this, you can start tracking it via your local postal provider with the USPS Int’l or local postal provider tracking ID that is listed on the left side of DHL’s tracking.
Animalgoods is not responsible for any duty or customs fees incurred on an order. All fees imposed during or after shipping are the responsibility of the customer.
Lost Order
If you have a lost or missing order and have Order Insurance on your order, please file a claim directly with our customer service team and they will be able to assist you.
Animalgoods is not responsible for lost or unreceived orders resulting from address entry errors made by a customer.